What to do, in order
- Identify the route and time, Bus operators search by route, direction and time window. Without those, a report cannot be matched to a vehicle.
- Contact the operator the same day, Depots log items at the end of a shift. Reporting before that happens means your description is waiting when the item arrives.
- Ask about the depot directly, Many operators let you collect in person, which is faster than waiting for a postal process.
Where it usually turns up
- Under the seat in front: Where anything dropped ends up.
- The luggage rack by the door: For bags placed there on boarding and forgotten.
- The seat crease: Cards, phones, keys.
Worth knowing
- If the bus is still nearby and the device has charge, a scan can confirm it is in range, useful at a terminus where several vehicles are parked.
Lost somewhere else?
The first hour looks different depending on where it happened.
- How to find something you left in a restaurant or bar
- How to find something you left in a cinema or theatre
- How to find something you lost at the beach
- How to find something you lost at a festival
- How to find something you lost in an airport
- See battery on nearby devices, Inside Scan
- How to find a misplaced baby monitor unit, 8 to 20 hours on the parent unit
- All places, the complete list
Common questions
How long do I have to get something back from a bus?
Bus operators search by route, direction and time window. Without those, a report cannot be matched to a vehicle.
Where does it usually turn up?
Under the seat in front is the most common. Where anything dropped ends up.
In the app: A pin recorded at the moment you were last there is what separates these cases. Read about Last-Seen Map.