What to do, in order
- If you are still at the airport, go back to the gate, Cabin crew hand items to ground staff, who hold them at the gate or the airline desk for a short window before they go to central lost property. That window is your best chance.
- If you have landed elsewhere, contact the airline immediately, Reference your flight number, seat number and a specific description. Seat number matters more than people realise, it is how items get matched.
- For checked baggage, file at the airport before leaving, A missing bag report filed at the desk carries far more weight than one filed later online. Do not leave the terminal without it.
- Check the tag if you have one, A Bluetooth tag in a case tells you whether the bag is within radio range, on this carousel, in this hall, which is genuinely useful before you queue.
Where it usually turns up
- The seat pocket: The single most common place to leave a device on a plane.
- The overhead locker: Especially anything small placed on top of a bag.
- Down the side of the seat: Where phones go during a nap.
Worth knowing
- A tag inside a suitcase is worth having, but be clear about what it does: over Bluetooth it tells you the bag is near you. Distance coverage comes from a crowd-sourced network, which is where AirTag has a real advantage for travel.
- Scan at baggage reclaim before you queue. A strong reading means the bag is in the hall.
Lost somewhere else?
The first hour looks different depending on where it happened.
- How to find something you left on a train
- How to find something you left on a bus
- How to find something you left in a restaurant or bar
- How to find something you lost at the beach
- How to find something you left at the office
- Save the devices you care about, My Devices tab
- MAC randomisation: Rotating Bluetooth identifiers
- All places, the complete list
Common questions
How long do I have to get something back from a plane?
Cabin crew hand items to ground staff, who hold them at the gate or the airline desk for a short window before they go to central lost property. That window is your best chance.
Where does it usually turn up?
The seat pocket is the most common. The single most common place to leave a device on a plane.
In the app: A pin recorded at the moment you were last there is what separates these cases. Read about Last-Seen Map.