Before you write
Most issues are covered by the troubleshooting page, and permissions are the answer more often than anything else.
What to include
- Your iPhone model and iOS version.
- The app version, shown in the App Store listing.
- Which tab the problem is in, Scan, My Devices, Map or Clap.
- What you expected to happen and what happened instead.
What support cannot do
- Issue refunds. App Store billing is handled by Apple at reportaproblem.apple.com.
- Locate a device for you. There is no server and no account, so there is no data to look up.
- Identify the owner of a tracker you have found. That is a matter for the police, who can act on a serial number.
Get in touch
Email support at saldadzegoga@gmail.com with the details above. Messages are read personally and answered as quickly as possible, usually within a couple of days.
More help
The rest of the setup and troubleshooting material.
- Getting started
- Permissions: what the app asks for and why
- Subscriptions, billing and cancelling
- Bluetooth scanner for iPhone, Scan tab
- How to find a lost Bluetooth mouse or keyboard, Weeks to months
- Support home, the complete list
Common questions
How do I get a refund?
Through Apple at reportaproblem.apple.com. All App Store billing is handled by Apple rather than by the developer.